Refund policy

Return & Exchange Policy

First, we sincerely apologize for any inconvenience caused. We strive to ensure the highest quality of service and product delivery. Please read the following terms and conditions carefully. For any queries, feel free to contact us on WhatsApp at +92 335 2571821.

Terms and Conditions:

• No Refund or Exchange for Damaged Products: Upon customer request, we provide pictures and videos of the product before and after packaging to ensure transparency and confirm the product's condition prior to dispatch. As such, we are not responsible for any damage caused during transit, and no refunds or exchanges will be provided for such cases.
• Exchange Policy for Incorrect Items: Products can only be exchanged if they are different from the product originally ordered.
• Product Condition for Exchange: Any product returned for exchange must be in its original packaging, intact, and unused.
• Non-Refundable Charges: Shipping and handling charges are non-refundable under any circumstances.
• Purchase Receipt: Customers must provide the original and authentic purchase receipt for any refund/exchange claims.
• Authenticity Guarantee: All our products are 100% original and sourced from verified suppliers. Claims regarding fake, replica, or copy products will not be entertained.
• Claim Period: Only claims lodged within 10 days of delivery will be considered.

Thank you for your understanding and cooperation.